FAQS & CUSTOMER SERVICE

WE’RE HERE TO HELP!

If you have questions about your membership or our programs, you’re in the right place. You’ll find answers to the most commonly asked questions below. If you still need help, complete the contact form below and we’ll respond as quickly as we can!

 
 

YOUR QUESTIONS ANSWERED


Looking for a quick response? Review our most frequently asked questions below. You might just find what you’re looking for! Of course if you still have questions, we’re here to help.

 

QUESTIONS ABOUT OUR PROGRAMS AND EVENTS

How do I find my receipt for my purchase?
How do I access the Zoom link for my program or event?
How do I request a Certificate of Completion for my Workshop or Certificate Program?
What time is the course happening in my location?
Can I still sign up after the course has started?
Will I still receive a certificate if I don't attend the live classes?
When I purchase a program do I get access to the recordings?
Continuing Education Credits
Do you offer scholarships or financial assistance?
Cancellations and Refunds

ACCESSING THE ONLINE LIBRARY

I forgot my password.
I purchased a program— how do I access it?
I no longer wish to receive emails, please unsubscribe me.

MANAGING YOUR MEMBERSHIP

How do I change my email address?
How do I change my payment method?
Where do I find the Members Discount codes?
How do I cancel my membership?

CERTIFICATE COMPLETION FAQS

CAN I HAVE AN EXTENSION?
WHEN WILL I RECEIVE MY CERTIFICATE?
CAN I RECEIVE MY CERTIFICATE BY A CERTAIN DATE?
CAN A DETAIL (E.G., NAME) ON MY CERTIFICATE BE CHANGED?
HAVE YOU RECEIVED MY DOCUMENTS?
WHERE DO I FIND THE FORMS?
 

STILL HAVE A QUESTION?

Contact us using the form below and we will get back to you shortly.